Sunergy220's repair and replacement obligations are subject to the following warranty terms and conditions: In order to benefit from the Sunergy220 service and warranties under the best possible conditions, all the steps involved in installing, taking precautions, commissioning and maintaining the equipment covered by the warranty are set out in the various manuals and guides made available to the customer, which can be consulted and downloaded from the website www.Sunergy220.fr.. We advise you to read these before using or installing the equipment. Correct installation, use and maintenance directly determine warranty coverage.
3000 rpm petrol and diesel generators are guaranteed for 500 hours or 2 years, whichever comes first, unless otherwise stated on the product data sheet. Diesel generators 1500 rpm are guaranteed for 3000 hours or 2 years, whichever comes first, unless otherwise stated on the product sheet.
As a reminder: For petrol generators and diesel generators 3000 rpm, the first service must be carried out after 20 hours of use, then every 100 hours of use. For industrial generators, the first service should be carried out after 100 hours of use, then every 500 hours of use.
For petrol models, the service includes changing the oil and cleaning the air filter. For diesel models, it includes changing the oil, air filter, oil filter and fuel filter.
1.WARRANTY FRAMEWORK: During the product warranty period, Sunergy220's liability will only cover the following points:
- The replacement or repair of parts will only be subject to the irrevocable judgement of Sunergy220's after-sales service department.
- The warranty will only be granted after the defective parts have been inspected and returned to the Vendor's workshops or its authorised agents.
- Any part delivered before acceptance of the warranty will be invoiced.
- Sunergy220 is not liable for any other claim and/or obligation arising from the warranty including expenses, damages, direct or indirect losses related to the use of its products.
2cONDITIONS EXCLUDING THE WARRANTY
- If no defect is found by a technician authorised by Sunergy220, the costs of examination and transport will be borne by the customer.
- Use or installation not in accordance with the instructions and documentation.
- Defects or omissions in the maintenance plan or inappropriate maintenance.
- Modifications or changes made to the equipment that have not been approved in writing by Sunergy220's design office.
- Use of fuel that is unsuitable for use with an emergency generator, or use of coolant or lubricant that is unsuitable or not referenced in the manufacturer's recommendations.
- Use of spare parts or consumables not referenced by the manufacturer.
- Error in handling and/or use of the equipment in situations or conditions contrary to what the equipment under warranty is designed for and in particular under or over use (Hrs/kWh ratio).
- Repairs carried out by personnel not authorised or validated by Sunergy220 and/or use of non-OEM-badged spare parts (original manufacturer's parts).
- Damage resulting from fortuitous events or force majeure (natural disaster, fire, shock, flood, lightning, etc.) or other incidents caused by accident or negligence.
- Storage or installation in an aggressive location (dust, humidity, salty air, altitude, cold, chemical, etc.).
3.CONDITIONS OF WARRANTY ACTIVATION: To be able to claim the benefit of the warranty, the Buyer must:
- Ensure that the fuel, lubricants and coolant are of good quality, clean and comply with the engine manufacturer's specifications.
- The equipment must be maintained using the manufacturer's original parts. Spare parts and consumables replaced must be exclusively those referenced by the manufacturer.
- For industrial generating sets: Keep an up-to-date maintenance log in which the Purchaser records the date, content and results of tests, visual checks, routine maintenance operations, maintenance operations in accordance with the maintenance plan (carried out by a recognised generating set professional) as well as all observations and findings of any anomalies made during operation, for the entire duration of the warranty.
- For industrial generating sets: To make available to the Seller the maintenance logbook and invoices for repairs carried out on the equipment as well as invoices and/or proof of purchase for consumables required for operation and maintenance.
- To give the Vendor every facility and, if necessary, to take part, under the instructions of the Vendor's after-sales service department, in the diagnosis in order to ascertain these defects and to remedy them; he/she must also refrain, except with the Vendor's express agreement, from carrying out himself/herself or having carried out interventions in this context.
- Only batteries with a short-circuited component are covered by the warranty.
- Elements excluded from the warranty: hoses, relays, lamps, diodes, sensors (for level, pressure, temperature, etc.) and batteries that have undergone deep discharge.
- Place of warranty: Work resulting from the warranty obligation is carried out in the workshops of the Seller or its authorised agents. Sunergy220 will only pay for the parts and labour costs involved in analysing and repairing the fault.
- If the equipment is part of a set and access to the parts under warranty requires special means or dismantling, these must be paid for by the customer beforehand.
4.EXCLUSIONS: The guarantee does not apply to normal wear and tear. No claims or refunds will be made.
5.LEGAL GUARANTEES: Independently of the above-mentioned guarantee, the Vendor remains liable for hidden defects in the goods sold in accordance with the conditions set out in articles 1641 to 1648 of the French Civil Code, from the date of delivery of the goods. The Buyer must inform the Seller of any hidden defects. Sunergy220 hereby reserves the right to modify, alter or substitute any or all of the above terms and conditions without prior notice
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